Problems Faced By Our Customers And Their Solutions
Welcome to Supportive Living Consumer Direct, where we provide trained home health aides/caregivers to those in need. Our team is committed to providing quality care to our clients, ensuring their safety, and improving their overall well-being. We serve clients in Florissant, Chesterfield, St. Louis, St. Louis County, St. Peters, Saint Charles, Washington, and the surrounding areas. In this blog post, we will be discussing common problems that our consumers face and providing valuable solutions to help overcome these challenges.
Telling an attendant that you’re unhappy with him or her
It can be difficult to express dissatisfaction with your attendant’s job performance without causing conflict. However, it’s important to communicate your concerns so that your needs can be met. One solution is to describe your feelings and reactions to your attendant’s job performance without calling names, blaming, or insulting. Use “I” statements and focus on specific behaviors rather than attacking the person’s character. For example, instead of saying, “You’re lazy and never do your job,” say, “I noticed that you didn’t complete all of the tasks on the list. Can we talk about how we can make sure everything gets done?”
Not arriving at a scheduled visit
When a caregiver doesn’t show up for a scheduled visit, it can be frustrating and disruptive to your daily routine. To address this issue, describe the problem as specifically and clearly as possible and give examples. Explain how the missed visit impacted your day and ask for an explanation. It’s important to listen to their side of the story and consider any extenuating circumstances. After discussing the issue, try to come up with a plan to prevent future missed visits.
At Supportive Living Consumer Direct, we understand the challenges that our customers face, and we are committed to providing solutions that help our clients feel heard and valued. By communicating your concerns and working together with your caregiver, we can ensure that your needs are met and your overall well-being is improved.
Get in touch with us today!